Dyson Says Early CameraJet Toothbrushes May Have Component Issue After Water Reports

The Verge reported that early users of the CameraJet are reporting that water is getting into the battery compartment. One user posted on the r/Dyson subreddit that their model broke within 30 seconds. A Reddit user in the UK wrote earlier this week that his unit appeared faulty and then discovered water in the battery compartment. Several responses to both posts indicated that the issue was affecting multiple units, according to The Verge.

Dyson told The Verge it was aware that “a small number of early batches of Dyson CameraJet products may have experienced a component issue.” The statement was sent by Kaitlyn Coleman, senior communications manager for Home Technology. Dyson said it is isolating those early batches with the component issue and is “taking all the necessary steps to support our customers.”

The CameraJet is an AI-powered toothbrush with a camera and a water-jet function that shoots mouthwash between teeth to simulate flossing, The Verge reported. It launched this week and was soon out of stock on Dyson’s website.

When asked whether Dyson had pulled the product because of the reported issues, the company said the lack of availability was due to strong global demand. “We are seeing some shortages of supply as we are in the process of scaling up production,” Dyson said in the statement to The Verge.

The Verge said it had a hands-on with the CameraJet at the launch event in Berlin, Germany, using it on a fake mouth set-up. While that setup was not representative of normal toothbrushing, The Verge reported it was clear the CameraJet could get wetter during use than a regular toothbrush. The device has a fluid reservoir for mouthwash inside the handle and constantly squirts fluid at high pressure.