Amazon Delivery Driver Smart Glasses Reportedly Capture Images Almost Constantly
Amazon delivery drivers' camera-equipped smart glasses could take thousands of photos per shift and send them to an Amazon AI platform, Bloomberg reports, raising privacy questions the company has not fully answered.
Amazon's Viraj Chatterjee told Bloomberg that the company has not considered whether customers can opt out. Asked about an opt-out, he said, "We haven't thought about that." Chatterjee said Amazon is using data from the glasses only to "enhance the delivery process" and added, "The intent has never been stuff like surveillance."
According to the report, Amazon's systems will blur people and license plates in the images before they are passed along for human review. Amazon confirmed to Bloomberg that images from the smart glasses could be obtained with a warrant, but it would not specify how long it plans to store the images. Customers reportedly will not have a way to see images Amazon has of them or their property, or to ask Amazon to delete those photos.
The report notes that Amazon delivery drivers already work with AI cameras in their vehicles. Drivers have complained that the cameras fail to register secured seat belts, force them to pull over to take a sip of coffee, or have had footage leaked online, according to the report.
The photos from the glasses will reportedly be similar in quality to the quick pictures delivery drivers take when they drop off a package. Amazon says it plans to put 20,000 more pairs of the glasses in the field by the end of 2027, and drivers wearing them in a pilot program have already made more than 275,000 deliveries, according to the report.