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Garmin Investigates Cirqa Workouts Disappearing After Ending in Connect App

Garmin is investigating reports that Cirqa workouts started on the device and ended in the Garmin Connect app are disappearing, and it has offered a temporary workaround while no fix date is confirmed.

AI News Feed · 2026-09-18 21:37

On the forum, users said workouts were not being logged when they were ended in a certain way. The Garmin Connect app showed the exercise in progress during the session, and the Cirqa vibrated to indicate it had received the instruction to end the session, but the workout then seemed to go missing. Users identified the problem as occurring when a workout was begun with the dedicated button on the Cirqa and then ended in the Connect app. One forum member summarized the pattern: “If you start an activity with the button, you have to end it with the button.”

Garmin appears aware of the bug. A company representative wrote on the forum that “if an activity is started from the CIRQA, Garmin Connect may first display an ‘Activity in Progress’ message with Resume and End options. Selecting Resume opens the activity recording screen, where the activity can then be stopped and saved. Once the activity is saved and a sync has completed, it should appear in Garmin Connect.” The representative later acknowledged that “Several users in this thread have reported losing activity data after selecting End from the initial prompt.” Garmin said it had shared the feedback internally for further review and was reaching out to some users to gather additional information. No solid date for a fix has been announced.

What has frustrated forum members is that ending a workout in the Garmin Connect app should log the workout’s details, regardless of whether the exercise was started in the app or on the Cirqa itself. Instead, the workout is apparently deleted. For now, users can avoid the issue by starting and ending workouts on the Cirqa itself or by following the workaround described by the Garmin forum representative.

The Cirqa problem surfaced alongside another report of glitchy Garmin behavior, via the5krunner. People using the Garmin Fenix 9 smartwatch with Mac computers have found that the Garmin Express app, which updates the watch’s software and installs offline maps, is not compatible with the latest macOS 27 release. The app is not compatible with Apple silicon chips and requires Apple’s Rosetta 2 translation layer, which has been removed from macOS 27. While most Fenix 9 functions can be managed in the Garmin Connect app, the Express app issue will still be irritating in some scenarios. Garmin has said it is working on a fix for that problem.

For Cirqa owners who have noticed disappearing workouts, the wait could be longer because Garmin has not announced when a patch might land. Until then, the company’s forum advice points to ending activities on the Cirqa itself or using the temporary workaround.

Editor's Summary

Garmin is investigating reports that Cirqa workouts started on the device and ended in the Garmin Connect app are not saved, and it has offered a temporary workaround while no fix date is confirmed. Separately, Garmin Express is incompatible with macOS 27 on Apple silicon Macs, an issue Garmin says it is working to fix. The Cirqa problem has left users relying on the device button or the forum workaround to preserve activity data.