Infor builds industry-specific AI agents to reduce enterprise workflow hallucinations

Suresh Jayaraman, senior vice president of product management and development at Infor, said generic agents might work, but companies will always run into the challenge of not getting a deterministic answer every single time, and there will be a lot of hallucinations happening. He and Rick Rider, senior vice president of AI innovation at Infor, spoke with theCUBE Research’s Christophe Bertrand and co-host Alison Kosik at Infor Velocity Week during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed industry-specific AI, micro-vertical configuration and where humans stay in the loop.

Infor initially focused its agents on common bottlenecks and repetitive tasks, Rider said. Its 2026.10 release adds guardrails through security and scopes. “Every customer is uniquely different, and out-of-the-box AI does not exist in our world,” he said. “We’re working with customers to say, ‘What do you want?’”

Infor uses common cores shared across similar industries, with lightweight configuration for micro-verticals such as chemicals or heating, ventilation and air conditioning, Rider said. In food and beverage, receiving details change sharply by product, according to Jayaraman. For a dairy, he said, a liquid receipt means Infor’s systems need to understand the fat content and thickness of the milk while the receiving function is performed. For protein or red meat, the process brings an entire animal into receiving, requiring knowledge of the country of origin and a few other specific configurations.

Agents can create an order and check demand on their own, but moving one customer’s order to another still requires human approval, Jayaraman said. Infor is also hiring domain experts to work alongside technologists, Rider said. Jayaraman added that finding technology people and programmers is a little easier than finding industry-focused people with deep industry knowledge. When Infor goes in front of a customer, he said, “you’re not talking to IT people; you’re actually talking to the business people.”

TheCUBE is a paid media partner for Infor Velocity Week. Neither Infor, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE, according to the disclosure accompanying the interview.