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LG Denies Smart TV Recording Claims After Gamers Nexus Report

LG denies claims that its smart TVs continuously record users, saying voice processing begins only after a wake word or remote command and that several data features are off by default.

AI News Feed · 2026-09-13 04:18

In a statement posted on its website, LG said that “some recent media coverage may have contributed to misconceptions about how LG smart TVs work.” The company said user privacy is a “fundamental principle” of its products and stated that its “smart TVs do not continuously record or transmit user’s conversations.” LG also said its TVs do not continuously listen to, record or store conversations in the home.

LG said speech-to-text processing begins only if a user activates a voice interaction through a supported wake-word feature or by pressing the voice button on the remote control. The company added that voice data is not stored for later upload after a TV is disconnected from the internet. According to LG, features including Automatic Content Recognition, voice recognition and interest-based advertising are optional and are turned off by default.

The Gamers Nexus report alleged that LG smart TVs could collect sensitive data such as IP addresses, geographic locations, names of nearby WiFi networks and devices connected to those networks even if those devices were not connected to the TV. It also noted business-to-business benefits of collecting the data and a risk of exposure to potential exploits or security vulnerabilities.

LG initially denied the claims in statements to news outlets, then published a longer response on its website. In that response, the company said that “no connected product is ever completely immune from security vulnerabilities, which is why ongoing monitoring, testing and improvement remain important throughout the product lifecycle.” The allegations and LG’s account conflict over whether the TVs can capture audio when asleep or unplugged from the network.