Logitech Study: IT and AV Teams Brought In Too Late, Meeting Failures Cost Workers Time

The study found that 31% of UK workplaces involve IT and AV staff before decisions about offices and meeting spaces are made. In the remaining organisations, technology decision-makers are left to assemble hardware for rooms whose design is already settled, rather than integrating equipment from the ground up. Logitech says IT teams should be part of office planning from the start.

With hybrid working now standard, the report attributes a median productivity loss of 12.2 minutes per person to failed audio and dropped connections in a single poor meeting. Those losses accumulate across a workforce, though the study does not put a figure on total hours lost.

Business leaders surveyed largely accept the link between workplace technology and how people work. According to the study, 86% say a strong workplace experience is directly connected to productivity, and 90% connect it to collaboration. Acting on that belief is another matter: only 56% say they are confident they hold the right return-on-investment data to justify spending on workplace experience, and only 29% treat it as a core business strategy today.

Logitech's recommendations centre on aligning teams earlier. The report calls for closer collaboration between IT, human resources and real estate functions during the early stages of projects, arguing that planning rooms as a coordinated team can reduce the long-term costs of replacing legacy or unsuitable hardware. The company also proposes tech downtime as a measurement, using lost productivity as evidence that a given office space needs to perform better.

The findings arrive as employers continue to weigh spending on meeting rooms and collaboration equipment against pressure to show measurable returns, a calculation the study suggests many organisations are not yet equipped to make.