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Most IT leaders want AI to help manage Macs, but readiness lags, survey finds

A Fleet survey of 500+ IT decision-makers finds AI-driven automation is a top investment priority, yet 78% of employees already use personal AI tools, widening visibility and security gaps.

AI News Feed · 2026-08-22 23:14

Nearly half of respondents, 46.5 percent, said AI-driven automation is their top investment priority for the future, ranking above vulnerability remediation at 42.5 percent and device visibility at 42.1 percent. The results also reveal a large gap between employee and IT awareness of AI tools: 78 percent of employees are already using personal AI tools at work, and the average enterprise runs 14 AI tools internally while IT is aware of only four.

That visibility gap creates security and cost problems. The survey describes one company that exhausted its entire 2026 token budget in four months after introducing an AI coding tool to 5,000 engineers. IBM’s Cost of a Data Breach report found that breaches caused by shadow AI cost an average of $670,000 more than a typical breach.

The report notes that IT teams responsible for securing AI tools do not have equivalent tooling for their own work. IT departments are expected to manage security, costs, vulnerabilities, and training on top of their existing responsibilities, without additional headcount. The survey suggests significant work remains in device management, network filtering, education, and telemetry to bring AI usage under control.