Okta Uses Dex AI Agent as Customer-Zero Testbed for Identity Controls
Okta is using its Dex AI agent to streamline employee support and as a customer-zero testbed for the identity controls it sells, after surpassing a 250,000-hour savings goal and setting a 1 million-hour target for this year.
Jenna Cline, Okta’s senior vice president of technology, data and intelligence, said the company surpassed last year’s goal of saving 250,000 employee hours and raised this year’s target to 1 million hours. She said the expanded target includes a large amount of AI and some automation, alongside deterministic workflows that remain in Okta’s systems. “This year we said, ‘Let’s go big.’ About a month for every employee would be 1 million hours,” Cline said.
Cline said Okta wanted to avoid a “swivel chair” problem as individual business teams introduced their own agents. Dex gives employees a common interface without requiring Okta to build one agent that handles every task, she said. Dex can call upon the right sub-agent, and each sub-agent is scoped to work only on certain things, making it secure and efficient for tasks such as expense support and the IT help desk, according to Cline.
Okta applies its own identity technology to Dex, registering the agent in Universal Directory and deploying capabilities from Okta for AI Agents. Cline said using Dex as a testbed gives Okta an enterprise environment to evaluate emerging features before they become generally available. “We got to work with the product team,” she said. “They took feedback from what we were trying to do in order to make our product stronger.”
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