Roku's Auto Power Saving Can Cause Random Shutdowns; Here's How to Fix It
Roku's auto power saving feature can cause random shutdowns after 20 minutes of inactivity; Engadget explains how to disable it and what else to check.
The shutdown can look random, but users can wake the device by turning on the TV, pressing a button on the Roku remote, using the mobile app, or casting content through AirPlay or apps such as YouTube. Roku owners can also prevent the device from needing to be awakened by turning off the feature.
Engadget reported that not all Roku devices support auto power saving. Supported models include Roku Express 4K model 3940, Roku Express 4K+ model 3941, Roku Streaming Stick 4K model 3820, Roku Streaming Stick 4K+ model 3821, Roku 4 model 4400, Roku Ultra models 4800, 4802 and 4850, and Roku Ultra LT model 4801.
On those models, the feature can be turned off by pressing Home on the Roku remote, selecting Settings, selecting Power, then Auto power savings, and unchecking the box next to “After 20 minutes of no interaction.” Engadget noted that if a Roku is reset, the setting will need to be adjusted again.
If the device continues to turn off, or if it is not one that supports the power saving feature, Engadget suggested checking for connection issues. The Roku and the TV should both be plugged into a reliable power source. The USB port on a TV may not supply enough power to keep the Roku running, so plugging the streaming player directly into a wall outlet may help. Users should also verify the HDMI connection between the two devices and unplug and reconnect everything to confirm there are no loose connections.
The Roku remote is another potential cause. Removing its batteries can show whether the power problem continues. If the problem stops, replacing the remote's batteries and cleaning the buttons may help. The remote should also be programmed correctly.
A television may also be using its own power-saving feature independently of the Roku. Depending on the manufacturer, the location of that setting varies, so Engadget advised searching for the specific model online or checking the manual.
Another connected device using HDMI-CEC may also be responsible. HDMI-CEC allows connected devices to send command signals to one another. To test whether this is the problem, users can unplug all HDMI devices from the television and see if the TV still turns off. They can then plug the devices back in one at a time until the issue returns. Once the problematic device is identified, its CEC setting can be turned off.